by - NetPigeon
Many of these rules may well apply to other areas of Technical support but they have found to be particularly true in the strange world of academia
[1].
- 1a. There's never enough time to do it right, but there's plenty of time to do it over.
- 1b. Why do it right the first time, when half a dozen times will do?
- 2. Each task leads to three additional tasks (See: JELyon's rule of recursion[2])
- 3. If it's not an emergency this morning, it will be by this afternoon.
- 4. It only becomes a problem worth bothering the tech about when s/he walks by the office.
- 5. Problems have a 50/50 chance of recurrence once the tech arrives.
- 6. To err is human, to really mess things up takes a user and new software and or regedit.
- 7. Training? We don't need no stinking training!
- 8. Quick questions require extensive answers.
- 9. Managment has no clue
- 10. Users Lie.
Contents
[1] See information about Physicist's for an example
[2]JELyon's rule of recursion: Any consult with a luser who's fallen off the clue-tree leads to a recursive set of explanations, each more basic than the last, until any of these conditions are met:
- The world ends,
- The Bob has an aneurism,
- Or the Luser's power gets cut.
The syndrome works like this:
User: I can't get *blah* to work.
Bob: OK - Let's edit *blah*
User: How do I do that?
Bob: Goto Start - Run and...
User How do I do that?
Bob: Click on the start button, then click...
User: The what?
[ad nuaseum]