The ATSR [1] manual

This is a simple collection of the best (in my not at all humble opinion) of the advice given out by, for and about the denizens of ATSR. It may even have some links to other places, it's all stolen except the bits I wrote, but I won't admit to them. Thanks go to all of the contributors [2]. And remember if you need help with anything technical either ask somewhere else or try following the advice in these pages first.

• User Guide
• Generic Advice
• Support Guide
• Tech Support tools
• Problems reported by lusers
• A User's Complete Guide to Computers

Generic Advice

• Calling Technical Support
• The Internet explained
• The evil Empire

Support Guide

• The computer ritual
• How stupid can they get?
• Excuse server
• Bob code
• Philosophy of Bob
• Rules of support in academia
• Calling For Technical Support
• Today's Christmas Technology
• Software Life cycle
• Ideas or they say you can have too much coffee
• Contract for lusers
• Call centre design
• luser-thology
• Bob-ology
• The R in ATSR
• A.T.S.R in a verse

[1] If you can't work out what it stands for you don't need to know[3]
[2] I have credit work when I know the source but due to spammers habit of harvesting pages for e-mail addresses have not put contact details if you want your name linked to a page or e-mail address please ask me
[3] No I won't tell you read the FAQ[4]
[4] The location of the FAQ is in the FAQ [4]